We receive many enquiries on a daily basis and have tried to answer some of the more frequently asked questions below.
Over 1.5 million households in the UK and Ireland use heating oil to heat their homes. Oil customers find oil-fired central heating systems just as easy to use as mains gas. It is a clean fuel as most modern clean burning appliances have low CO2 emissions and high efficiency ratings. It is also more versatile than solid fuel and is currently (Sept 2015) cheaper to run than electricity, LPG or Mains Gas (Source: Sutherland Tables (UK independent provider of comparative home heating costs))
The consumption of heating oil varies from property to property. Consumption depends on the efficiency of your insulation, the performance of your heating oil boiler, and the temperature you like to keep your home. As these vary between individuals, the right amount of heating oil to use can only be considered at an individual level. Thus the right amount is the average for your home. Should your usage vary widely then you should investigate the reasons for that.
Read answer Hide answer What is Heating Oil and what is the difference between Kerosene and Gas Oil or Diesel?
Heating Oil, also known as Kerosene or 28-second burning oil, is produced by refining crude oil. It is one of the products produced by the distillation process and is called a middle distillate as result.
Gas Oil and Diesel are also middle distillates, with Diesel used to power road vehicles and Gas Oil commonly used in agriculture and industry machinery. Gas Oil is also known as 35-second oil, or Red Diesel, and is less combustible than Kerosene.
Although many domestic boilers can run on either product with adjustment, over 99% of our customers run their oil fired central heating on Heating Oil (Kerosene) because it is cleaner and more cost efficient.
Heating Oil does not really have a shelf life, and does not normally degrade if the heating oil storage tank is in good condition. Many customers only order once a year and thus just prior to refilling, the heating oil in their tank is a year old.
Domestic customers using Home Heating Oil to run their central heating systems are charged VAT at only 5% for orders of under 2,300 litres.
We recommend Anglia Oil Tank Solutions, the specialist arm of our partnership company Anglia Heating Solutions. They install, replace and service domestic and commercial heating oil tanks across the Anglia region using OFTEC registered engineers and installers. Contact them on 01953 713560 or visit https://www.angliaoiltanksolutions.co.uk/
The smallest order we can take is 500 litres. The maximum we can deliver is controlled by the size of the fuel tank we are delivering to. Domestic heating oil tanks commonly vary between 1100 and 2700 litres. All deliveries are made through Trading Standards certified meters.
The simple answer is yes, as the cost of making a delivery to you is roughly the same irrespective of the volume we deliver. So the greater the quantity of heating oil ordered, the more litres the cost of the delivery is spread over. Please give us a call or request a quote online and we will be pleased to quote you for the different volumes we can deliver to you.
With the rise of the Internet we have seen a significant increase in the number of groups, syndicates, brokers, and websites claiming to get you cheaper heating oil, or bulk savings.
We would be very careful about using buying groups or broker websites as they are, for the most part middle men, seeking to make themselves money by placing themselves between you and the real distributor whose tanker will end up delivering to your home.
A real fuel distributor will have fuel tankers, a depot, heating oil to sell, and people to talk to about any issues you may have. They will also value your business direct with them higher than a broker chasing commission.
When the snow falls, or supplies are tight, we focus on serving our customers not other peoples. If you deal with Goff direct then we can put the savings in your pocket by delivering from our lorries to your heating oil tank, rather than putting pounds of commission into the pockets of middlemen.
No you don’t, providing our driver and delivery tanker can access your property and your oil tank safely he will do his utmost to deliver. We normally deliver fuel between 7 am and 5 pm and we always leave a metered delivery ticket with the amount of home heating oil we have supplied. If you need to unlock a gate for us to gain access, let us know and we will call, text or email you before we deliver so you can unlock accordingly.
We want to make paying for your heating oil as easy as receiving it. Our delivery drivers can accept cheques and cash but with our move to contactless deliveries due to Covid-19 we prefer to take card payments by phone, or through our secure online payments page or via BACS. HSBC – Sort Code: 40.35.50 Acc no: 00389056. Please use our 7 digit Customer Number and your Surname as reference. We also offer a Budget Scheme to spread the cost of heating over the year.
Online we can only make a sale and thus must take payment at the point the sale is made, due to the banking requirements surrounding online transactions.
On the phone we can take an order and support it with your card details. The physical delivery process confirms the order volume and the sale value at the point of delivery.
The difference is slight but, the procedures the banks apply, fundamentally change the point at which the fuel is bought and thus paid for by a customer.
In a large part of East Anglia we work in partnership with our sister company Anglia Heating Solutions to service and repair oil fired boilers and central heating systems, only using OFTEC registered engineers and installers. You can contact them on 01953 713560 or visit www.angliaheatingsolutions.co.uk
Over many years we have seen many different additives offered with many unsubstantiated claims made. Properly sourced, handled, and distributed oil, delivered into correctly serviced boilers and tanks should not require the addition of additives. As a Registered Dealer in Controlled Oils (HMRC RDCO), sourcing our product from the UK’s biggest Refiners and Importers, we can guarantee that Goff heating oil meets or exceeds the strict British Standards requirements (BS2869 C2). If you are being offered additives then maybe you should ask yourself why?
Have we done something wrong? Do you feel we have not met your expectations? Do you have a serious complaint about Goff Petroleum? If you feel any of these apply to you then please see our company complaints procedure here.
If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to UtilitiesADR. Their contact details are contained within our company complaints procedure.