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We receive many enquiries on a daily basis and have tried to answer some of the more frequently asked questions below.

• Question 01

  Read answer Hide answer I’m new to Heating Oil. Is it a cost efficient fuel?

  Over 1.5 million households in the UK and Ireland use heating oil to heat their homes. Oil customers find oil-fired central heating systems just as easy to use as mains gas. It is a clean fuel as most modern clean burning appliances have low CO2 emissions and high efficiency ratings. It is also more versatile than solid fuel and is currently (Sept 2015) cheaper to run than electricity, LPG or Mains Gas (Source: Sutherland Tables (UK independent provider of comparative home heating costs))

• Question 02

  Read answer Hide answer What is the right amount of heating oil to use to heat my house?

  The consumption of heating oil varies from property to property. Consumption depends on the efficiency of your insulation, the performance of your heating oil boiler, and the temperature you like to keep your home. As these vary between individuals, the right amount of heating oil to use can only be considered at an individual level. Thus the right amount is the average for your home. Should your usage vary widely then you should investigate the reasons for that.

• Question 03

  Read answer Hide answer What is Heating Oil and what is the difference between Kerosene and Gas Oil or Diesel?

  Heating Oil, also known as Kerosene or 28-second burning oil, is produced by refining crude oil. It is one of the products produced by the distillation process and is called a middle distillate as result.  
   
  Gas Oil and Diesel are also middle distillates, with Diesel used to power road vehicles and Gas Oil commonly used in agriculture and industry machinery. Gas Oil is also known as 35-second oil, or Red Diesel, and is less combustible than Kerosene.
   
  Although many domestic boilers can run on either product with adjustment, over 99% of our customers run their oil fired central heating on Heating Oil (Kerosene) because it is cleaner and more cost efficient. 

• Question 04

  Read answer Hide answer How long can you keep Heating Oil?

  Heating Oil does not really have a shelf life, and does not normally degrade if the heating oil storage tank is in good condition. Many customers only order once a year and thus just prior to refilling, the heating oil in their tank is a year old.

• Question 05

  Read answer Hide answer What is the VAT rate on Home Heating Oil?

  Domestic customers using Home Heating Oil to run their central heating systems are charged VAT at only 5% for orders of under 2,300 litres.

• Question 06

  Read answer Hide answer Do you install, replace or service oil tanks?

  We recommend Anglia Oil Tank Solutions, the specialist arm of our partnership company Anglia Heating Solutions. They install, replace and service domestic and commercial heating oil tanks across the Anglia region using OFTEC registered engineers and installers. Contact them on 01953 713560 or visit https://www.angliaoiltanksolutions.co.uk/

• Question 07

  Read answer Hide answer How much Heating Oil can I order and what is your minimum delivery?

  The smallest order we can take is 500 litres. The maximum we can deliver is controlled by the size of the fuel tank we are delivering to. Domestic heating oil tanks commonly vary between 1100 and 2700 litres. All deliveries are made through Trading Standards certified meters.

• Question 08

  Read answer Hide answer Does the amount I order influence the price I will pay?

  The simple answer is yes, as the cost of making a delivery to you is roughly the same irrespective of the volume we deliver. So the greater the quantity of heating oil ordered, the more litres the cost of the delivery is spread over. Please give us a call or request a quote online and we will be pleased to quote you for the different volumes we can deliver to you.

• Question 09

  Read answer Hide answer Should I use broker websites or buying groups?

  With the rise of the Internet we have seen a significant increase in the number of groups, syndicates, brokers, and websites claiming to get you cheaper heating oil, or bulk savings.

  We would be very careful about using buying groups or broker websites as they are, for the most part middle men, seeking to make themselves money by placing themselves between you and the real distributor whose tanker will end up delivering to your home.

  A real fuel distributor will have fuel tankers, a depot, heating oil to sell, and people to talk to about any issues you may have. They will also value your business direct with them higher than a broker chasing commission.

  When the snow falls, or supplies are tight, we focus on serving our customers not other peoples. If you deal with Goff direct then we can put the savings in your pocket by delivering from our lorries to your heating oil tank, rather than putting pounds of commission into the pockets of middlemen.

• Question 10

  Read answer Hide answer Do I have to be at home when you make a heating oil delivery?

  No you don’t, providing our driver and delivery tanker can access your property and your oil tank safely he will do his utmost to deliver. We normally deliver fuel between 7 am and 5 pm and we always leave a metered delivery ticket with the amount of home heating oil we have supplied. If you need to unlock a gate for us to gain access, let us know and we will call, text or email you before we deliver so you can unlock accordingly.

• Question 11

  Read answer Hide answer How can I pay for my oil?

  We want to make paying for your heating oil as easy as receiving it. Our delivery drivers can accept cheques and cash but with our move to contactless deliveries due to Covid-19 we prefer to take card payments by phone, or through our secure online payments page or via BACS. HSBC – Sort Code: 40.35.50    Acc no: 00389056. Please use our 7 digit Customer Number and your Surname as reference. We also offer a Budget Scheme to spread the cost of heating over the year.

• Question 12

  Read answer Hide answer Why do I have to pay when I place an online order?

  Online we can only make a sale and thus must take payment at the point the sale is made, due to the banking requirements surrounding online transactions.

  On the phone we can take an order and support it with your card details. The physical delivery process confirms the order volume and the sale value at the point of delivery.

  The difference is slight but, the procedures the banks apply, fundamentally change the point at which the fuel is bought and thus paid for by a customer.

• Question 13

  Read answer Hide answer What are we doing about the environment?

  We know we are a company that delivers fossil fuels; however, we are not blind to the environmental needs of the planet. Our aim is to be the greenest oil distributor in the UK and you can join us on our journey here.

• Question 14

  Read answer Hide answer Do you service boilers?

  In a large part of East Anglia we work in partnership with our sister company Anglia Heating Solutions to service and repair oil fired boilers and central heating systems, only using OFTEC registered engineers and installers. You can contact them on 01953 713560 or visit www.angliaheatingsolutions.co.uk

• Question 15

  Read answer Hide answer How do I make a complaint?

  • Have we done something wrong? Do you feel we have not met your expectations? Do you have a serious complaint about Goff Petroleum? If you feel any of these apply to you then please see our company complaints procedure here. 

  • If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to UtilitiesADR. Their contact details are contained within our company complaints procedure.