Dear Customer
Thank you for your patience over the past few days. We are very aware that the volatility in wholesale oil prices caused by the speed and scale of the unprecedented events currently unfolding in Iran and the Gulf, and the impact of our earlier communications has, understandably, caused frustration and concern. We’re genuinely sorry for this.
We work on a just in time delivery basis usually holding 1 to 2 days stock. Last week we experienced further stock shortages due to a refinery shut-down and our suppliers restricting volumes. This week we find ourselves in a better stock position.
As we value your custom enormously, we’ve chosen to take steps that support you even though they involve a significant cost to us, and we will be honouring your order, despite the wholesale price of fuel to us more than doubling. Maintaining your trust is extremely important to everyone at Goff.
Therefore, we’ve decided to take the steps outlined below in respect of all orders which were placed on the following dates:
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Saturday 28 February.
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Sunday, 1 March; and
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Monday 2 March.
If you agreed to put your order on hold, delaying delivery until wholesale prices dropped
If you placed an order and chose to keep it open pending a drop in wholesale prices, we’ll now honour your original order at the price you paid. Delivery will take place within the next 10 days.
If you have already paid we will do this automatically and there is no need for you to contact us or otherwise do anything else. If you have not yet paid please contact us to make payment so the order can be released.
If you agreed to pay a higher price for your order.
If you accepted revised pricing, we’ll refund any additional amount you have already paid above the original order price. This refund will be processed automatically as soon as possible and within 28 days, and we make the refund by the same method you used to pay. There is no need for you to contact us or otherwise do anything else.
If you cancelled your order.
If you cancelled your order please contact us so we can reinstate the order at the original price, and to make payment.
We understand that the past few days have been difficult, and we’re genuinely grateful for your patience. Our aim now is to restore your confidence and provide the dependable and trustworthy service you have come to expect from Goff.