COVID-19 Customer information
The situation around COVID-19 is constantly evolving, so we are constantly reviewing the best ways to protect you and our employees.
We’re still delivering to you – but with a few changes
For the foreseeable future we are asking our drivers to keep interactions with all customers to an absolute minimum. This means that, for the time being at least, they will need to refuse your kind offers of assistance, tea or a chat. We feel this is the best way to protect everyone.
We will deliver your fuel directly to your outside tank while you stay inside.
We’ll treat your delivery as if you are not even home.
We will not ask you to handle anything.
We will not be asking for your signature*.
Please ensure access is clear
Your tank is unlocked.
We are experiencing a high volume of orders and customer enquiries and are changing the way we handle them to help our teams and suppliers cope with working from home.
We are doing our very best to maintain our delivery and customer service despite everything that’s going on and have taken a number of measures to keep up with customer demand.
We continue to schedule the deliveries outstanding in the order and service level agreed, at the time the order was placed with us. Deliveries are currently taking all the working days advised by us to you at the point of order.
All your orders will be delivered, but with both our suppliers and our delivery teams under pressure we ask for your patience and understanding.
As a result of the number of enquiries we would ask that you only call us if you cannot order online. We need to ensure that our phone lines are open for vulnerable customers who cannot order online.
We will not be handling routine general enquiries by phone. We cannot respond to requests on Social Media.
We will attempt to prioritise* delivery to the most vulnerable, perhaps your neighbours or friends, more specifically;
Those with pre-existing health conditions
Families with babies and/or pregnancy
Those instructed to Self-Isolate
If you are a vulnerable person, or enquiring on behalf of one, we ask you to complete this form.
*The order would be prioritised over another taken for the same date on the planned route.
Thank you Michael Goff
*All our deliveries are metered. Digital meters are time and geo-stamped.