2nd March 2018 Issued 6pm:
Delivery and Operation Status Update
Our Fuel tanker drivers today found the conditions in the rural areas served by us extremely challenging and dangerous. Despite this a good number of deliveries have been made in areas that we have been able to safely access.
Our plan this weekend is to focus on collecting fuel from import terminals, now that the access roads have been partially cleared, and for delivery drivers with available hours to focus on areas that we have not thus far been able to get to.
We have 14 drivers scheduled to make deliveries on Saturday, and a further 13 on Sunday. Our hope is to be able to operate every depot, with our full team from Monday. The customers on routes this weekend have been informed, as have some for routes on Monday. Our Operations team are working over the weekend to cover and support the vehicles on the road.
We continue to schedule the deliveries outstanding in the order that they were taken prior to this disruption, and so a tanker in your village may not have your order on it.
We have not yet received dispensation from the DfT (Department for Transport) and BEIS (Department for Business, Energy and Industrial Strategy) to allow all our drivers to work extended hours, currently restricted by the Working Time Directive for HGV drivers. Our industry trade association the FPS (Federation of Petroleum Suppliers) is actively seeking this as a matter of urgency for the oil distribution industry as a whole.
All our efforts are dependent on weather and road conditions, and we continue to thank customers for their understanding and patience at this extremely difficult time.
Our next Update will be on Monday morning.
2nd March 2018 Issued 9am:
Delivery and Operation Status Update
Our Head Office at Wymondham is currently manned. We have 15 of our office team in, from a total of 70, and they have been allocated roles under our Extreme Weather Operational Plan. All other offices are closed.
Under this plan the focus is on supporting the drivers and vehicles that are on the road and communicating with them to ensure that they can try and make deliveries, and do so as safely as possible.
Our Operations Manager has doubled up all delivery tanker drivers where possible to minimise the number of drivers working alone.
The safety of our staff at this difficult time is paramount. We have not taken this decision lightly, but only after advice from all our local emergency services.
We currently have 29 Delivery Tankers on the Road network across East Anglia. No Vehicles have been able to leave our depots in London or Tenterden.
5 Articulated Fuel Collection Tankers, from a fleet of 18, are attempting to collect Heating Oil from a London import terminal. No other East Coast supply points are accessible for articulated lorries at this time.
The weather that we have experienced has crippled our road network and our ability to collect or deliver fuel to all our depots in East Anglia and the South East.
This is a photo of the access road to a village 1 mile away from our main distribution depot in Norfolk:
Please accept our sincere apologies if your order has been delayed, but the weather conditions are the worse we have experienced for many years, and are totally out of our control.
We would like to thank customers who have been supportive to us during this period. We are real people doing the best job we can and your support is appreciated. Unfortunately this is not good enough for some people, and when our team are doing the best they can, attacks and abuse is taken personally and deeply.
We will no longer tolerate abuse, by phone, online, on social media, or in person. Our team have been instructed to terminate calls and cancel orders if threatened.
We would also like to reissue our update from Yesterday 17:00 1st March 2018
DELIVERY UPDATE 17:00 1st March 2018
We acknowledge that the recent threat of adverse weather and its subsequent arrival has put a strain on our usual delivery schedules and customer service. We would like to explain why and what we are currently doing to improve the situation.
The heating oil industry and the distribution companies that operate within it are totally reliant upon a network of Road, Rail, and Sea transport to get product to our depots and for onward delivery. Our onward delivery tankers are totally reliant on the road network, especially the rural roads to undertake deliveries to the villages and properties we serve. Road, Rail, and Sea transportation have all been severely hit by the recent weather which was East coast focused.
We are seeking dispensation from the DfT (Department for Transport) and BEIS (Department for Business, Energy and Industrial Strategy) to allow all our drivers to work extended hours, currently restricted by the Working Time Directive for HGV drivers. This may allow them to make additional deliveries over and above a normal days work, or on additional days, but only when dispensation is granted.
We will continue to schedule the deliveries outstanding in the order that they were taken prior to this disruption.
We once again thank our customers for their understanding and patience, and we are doing everything in our power to get your delivery out to you as soon as we possibly can.
We will continue to schedule the deliveries in the order that they were taken prior to this weather disruption. We would like to thank customers for their patience and understanding at this difficult time.