Supplying heating oil to East Anglia and South East England

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Posted: 07/03/2018

A message from Michael Goff

Dear Customer,

The past week has been a particularly challenging time for all, with adverse weather conditions causing unprecedented disruption across the country. On the 28th of February we triggered our Extreme Weather Operations Plan and have been running under that plan since.

Throughout we have endeavored to provide regular updates via our social media platforms and website to keep customers as up to date with the ever changing situation as possible. Our sales teams have seen exceptional call demand to our offices, up over 500% on usual, our dedicated team have worked hard not to become overwhelmed and to work through the orders as quickly as possible.

We have continued to schedule deliveries in the order, and service level requested or paid for, at the time of order, prior to this disruption. Whilst at the same time doing everything in our powers to support the more vulnerable.

We would like to thank all our customers and suppliers who have been supportive to us during this difficult period. This was, and is, greatly appreciated by us all; our dedicated team has gone and continues to go the extra mile. Examples of this include team members walking to work through substantial rural drifts and even sleeping in a number of our depots.

Our drivers were working as many safe hours as the treacherous conditions would allow and running deliveries over the weekends, the safety and welfare of all our team will always be a priority.

We would like to apologise to you as a valuable customer for any delays the recent extreme weather conditions may have caused, and assure you that the Goff team have worked tirelessly to minimise any disruption to our usual standards.

Yours faithfully 

Michael Goff