Frequently Asked Questions - Deliveries

Can you deliver heating oil when the boiler is on?

Yes. A properly set up and maintained system should not be effected by the change in the amount of heating oil in your tank. If a delivery causes your appliance to stop working it is not operating correctly.

Do I have to be at home for you to deliver my oil?

If our driver can gain access to the heating oil tank safely then he will do his utmost to deliver your heating oil. If there are special circumstances regarding the delivery we will do our best. If you have any doubt please ask when you place you order.

How do I know how much oil was delivered?

All our heating oil deliveries are made through the meter on the lorry. All meters are set, sealed, and checked by Trading Standards. The delivery ticket will have recorded on it the appropriate meter readings.

How far can the tank be from the tanker?

The heating oil tank should be no further than 150 feet from the position where the delivery tanker is expected to park. This is a maximum distance and must be in a straight line. If the course of the delivery hose is bent, or has to go round a number of corners, e.g. the side of a house, then the maximum distance is reduced. Our drivers will always attempt to make a safe delivery, and will often consider a number of options to get as close to the tank as possible. Unfortunately we cannot fill a tank if the delivery hose cannot reach it. If you would like a driver to assess your the tank location then please do not hesitate to call.

How can I make a delivery safer?

Goff delivery drivers are fully trained, and highly experienced in making deliveries safely. In the UK the recipient of the delivery and the owner of the property, also have a “duty of care”. We would thus recommend that the following safety tips are observed.

A) Make sure that your oil tank can hold the volume you have ordered.

B) Make sure that the sight gauge is accessible, clean and operational.

C) Ensure that there is enough room for the lorry to manoeuvre to the delivery point, and that the access to the delivery point is capable of taking the weight and size of the lorry.

D) Ensure that the lorry and driver are not exposed to danger in the position they are expected to park to undertake the delivery.

E) Make sure the delivery driver is familiar with the property/premises and knows which tank/s to deliver to. Explain this at the time of ordering if necessary.

F) Ensure that the route between the lorry and the tank is safe and clear of obstructions.

G) Ensure that there is adequate lighting in the delivery area and near the tank so that the driver can check for potential hazards.

H) Look after your heating oil tank and replace it when necessary. (Replacements)